Terms & Conditions

Effective Date: 29-04-2025.

Welcome to Have A Trip, operated by Enlightening Tourism & Hospitality Pvt. Ltd. These Terms and Conditions (“Terms”) govern your use of our website, services, and travel packages.

By booking or using our services, you agree to be bound by these Terms.


1. Booking Policy

  • Bookings are only confirmed after the receipt of an advance payment.

  • Full payment must be completed prior to departure, unless stated otherwise.

  • All bookings are subject to availability.

  • Prices are subject to change without prior notice due to seasonal or currency fluctuations.


2. Cancellation and Refund Policy

a. Cancellation by Customer:

  • Cancellations must be made in writing via email.

  • Refunds (if applicable) depend on the time of cancellation and vendor policies.

  • No refunds for:

    • No-shows

    • Last-minute cancellations

    • Partially used services

b. Cancellation by Company:

  • If we cancel the trip due to unforeseen reasons (natural disaster, political unrest), a full or partial refund will be offered, subject to supplier policies.


3. Travel Documents and Visas

  • Customers are responsible for obtaining valid passports, visas, and other travel documentation.

  • We do not take responsibility for delays or rejections due to documentation issues.


4. Responsibility and Liability

  • We act as an intermediary between travelers and service providers (e.g., hotels, airlines).

  • We are not liable for:

    • Loss or damage to personal belongings

    • Personal injuries or illness

    • Delays, strikes, or acts of God

  • We are not responsible for changes in travel schedules by third-party providers.


5. Customer Conduct

  • Travelers are expected to behave respectfully with other travelers, staff, and service providers.

  • Any misconduct may result in removal from the trip without refund.


6. Use of Website

  • All content on www.haveatrip.in is owned by Have A Trip.

  • You may not reuse, copy, or distribute our content without permission.

  • Unauthorized use of the website may lead to legal action.


7. Force Majeure

We shall not be held liable for any failure or delay in performance due to events beyond our reasonable control including, but not limited to, acts of God, natural disasters, terrorism, war, or pandemics.


8. Dispute Resolution

  • All disputes shall be subject to the exclusive jurisdiction of the courts of Varanasi, Uttar Pradesh, India.

  • We encourage amicable resolutions via customer support first.


9. Amendments to the Terms

We reserve the right to update these Terms at any time. Continued use of our services after updates implies acceptance of the new terms.


10. Contact Us

Have A Trip
Opposite Punjab National Bank, Sundarpur, Nagwa, Varanasi, Uttar Pradesh 221005
📞 +91 9454192348 / +91 98895 63858 
✉️ info@haveatrip.in / sales@haveatrip.in

 

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